Returns & Exchanges
At Atelier NEORAH, we want you to be completely satisfied with your purchase. If your selection doesn't meet your expectations, we offer a seamless 30-day return and exchange window for all unworn garments in their original condition.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original Atelier NEORAH packaging, ensuring all designer tags and security seals remain intact and attached.
Ship the Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of your request.
Quality Check & Refund
Once our atelier team inspects the returned items, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing