Returns & Exchanges

At Atelier NEORAH, we want you to be completely satisfied with your purchase. If your selection doesn't meet your expectations, we offer a seamless 30-day return and exchange window for all unworn garments in their original condition.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original Atelier NEORAH packaging, ensuring all designer tags and security seals remain intact and attached.

3

Ship the Items

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of your request.

4

Quality Check & Refund

Once our atelier team inspects the returned items, your refund will be processed to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing